Housing for New Hope

Position Description: Property Assistant




Housing for New Hope prevents and ends homelessness by providing access to housing, healthcare and integrated services in the Durham community. We currently have an opening for a Property Assistant within our Property Management Team.


Position Summary: 

The Property Assistant provides administrative support in order for the property team to carry out day-to-day management, maintenance, security and general administrative duties for agency-owned rental units and other agency-owned properties.


Reports to:  Property Manager



  • Support emergency coverage plans, enforce house rules and promptly resolve tenant or public complaints

  • Maintain full compliance with all legal and regulatory requirements at all times and correct any identified compliance problems immediately

  • Maintain PropertyBoss® database in real time and all other property records, reports and files daily

  • Work in collaboration with Tenant Services Advocate on lease renewals

  • Work in collaboration with Maintenance Technician to process work orders

  • Update personal job knowledge, skills and certifications by attending conferences, workshops, continuing education and personal development classes; read professional websites and publications; maintain professional relationships and personal networks

  • Provide excellent housing by stepping up when called on for special projects and requests; work in a professional, collegial and supportive manner with all agency staff members

  • Assist the Property Manager with day-to-day operations and tenant relations through the coordination of tenant requests and administration of maintenance services

  • Provide tenants and vendors with excellent customer service in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information

  • Answer and route phone calls from tenants and vendors to the appropriate contact within the property team and/or dispatch personnel based on immediate needs

  • Handle tenant, vendor and prospective tenant walk-ins

  • Maintain a highly organized filing system for leases, tenant information, insurance certificates, vendors, buildings, drawings, contracts and purchase orders

  • Assist the Property Manager as needed with coordination of rent/lease collections, tenant and vendor related interface, tenant relations and special projects

  • Update and maintain current daily and emergency tenant contact lists and tenant information documents

  • Provide support to the Property Manager by producing, modifying and/or distributing various forms, spreadsheets, manuals, information packages and miscellaneous printed materials

  • Process correspondence to tenants, contractors and others for the property team.

  • Contribute toward overall office operational needs by helping to provide phone coverage and ordering supplies

  • Other duties as assigned.



  • High school diploma with five years of experience; associate degree preferred

  • Preferred experience with/working knowledge of:

    • rental property operations

    • marketing

    • leasing

    • day-to-day property management

    • customer service

    • maintenance procedures

    • records management

    • budget preparation

    • financial analysis.



Commensurate with experience and abilities. Benefits package offered.


To apply: 

Please download our HNH Employment Documentation and send with your resume and cover letter.


Download the HNH Employment Documentation.  


Submit one document that includes your cover letter and resume, employment application, background check application (Firstpoint) and a copy of your NC driver license via email to:


Shanika Etheridge

Property Manager

Housing for New Hope



Applications will be accepted until January 31st or until the position is filled.


Three references will be required from finalists. Academic, MVR and criminal checks will be conducted before a final offer is made.


Housing for New Hope is an Equal Opportunity Employer.