Housing for New Hope

Position Description: Housing Stability Case Manager




Applications will be accepted until November 30th or until the position is filled.


Housing for New Hope prevents and ends homelessness by providing access to housing, healthcare and integrated services in the Durham community. We currently have an opening for a Housing Stability Case Manager on our Rapid Rehousing team.


Position Summary

Reporting to the Rapid Rehousing Program Manager, the Housing Stability Case Manager will provide intensive case management and supportive services to homeless families transitioning out of emergency shelter into apartment-based housing.  Additionally, the Housing Stability Case Manager will also complete home visits to clients scattered throughout Durham.


Responsibilities & Duties

  • Provide initial assessment, placement and monitoring with the goal of helping families move from homelessness to stability.

  • Provide housing readiness training to perspective clients.

  • Develop Housing Stabilization Plans based on strengths and needs, and individual goals and objectives.

  • Attend monthly case management meetings with collaborative partners.

  • Maintain contact with clients on a scheduled basis.

  • Maintain accurate client documentation in HMIS (Homeless Management Information System) database.

  • Perform administrative duties as required, including monthly outcome reports.

  • Network with community service providers to identify programs and resources that will increase client skills and establish goals (life management skills, educational and/or career goals, financial management skills, health and wellness goals and decision making skills).

  • Support fundraising and community development projects of the agency.

  • Participate in on-going training and professional development opportunities.



  • Bachelor's degree in Human Services preferred, with 3 years of relevant experience working with homeless or low-income individuals or families

  • Excellent written and verbal communication skills

  • Ability to multi-task and manage competing priorities effectively

  • Strong organizational skills, attention to detail, and ability to meet deadlines consistently

  • Ability to work effectively both independently and as part of a team

  • Maturity and professionalism even in stressful situations

  • Outstanding capacity to build strong relationships with a diverse range of clients, colleagues, and community members

  • Compassion for people who are struggling with a variety of challenges, including homelessness, mental illness, and addiction

  • Commitment to an empowering, client-centered approach to case management

  • Flexible and adaptable work style

  • Familiarity with Durham’s social service providers and public benefits programs preferred



Commensurate with experience and abilities.


To apply: 

Submit one document that includes your cover letter and resume via email to:


Cynthia Harris

Program Manager

Housing for New Hope